Refund policy

This Replacement Policy applies to products sold under the ATHHLETICAA brand, owned and operated by HB Gadget Technology & Solutions Pvt. Ltd. ("ATHHLETICAA", "HB Gadget", "we", "our", or "us").

By purchasing products from ATHHLETICAA, you agree to the terms of this Replacement Policy.

1. Replacement Window

Products may be replaced within 7 (ten) days from the date of delivery.

Replacement requests received after 7 days from the date of delivery will not be accepted.

2. Eligibility for Replacement

To be eligible for a replacement, the product must:

  • Be unused and in its original condition.

  • Be returned with all original tags, labels, accessories, and packaging intact.

  • Be accompanied by a valid proof of purchase or order confirmation.

  • Not show any signs of damage, alteration, misuse, or improper handling by the customer.

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

Your replacement request should include:

  • Order ID

  • Description of the issue

  • Clear photos or videos of the product and packaging

All replacement requests will be reviewed and verified before approval.

4. Replacement Process

To request a replacement:

  1. Contact ATHHLETICAA Customer Support with your order details.

  2. Share the required photos or videos of the product and packaging.

  3. Wait for confirmation from our support team before shipping the product.

  4. Once approved, securely pack the product in its original packaging and follow the return instructions provided by our team.

Unauthorized shipments may not be accepted.

5. Replacement Conditions

  • Replacement is subject to product availability.

  • Only one replacement request per order is permitted.

  • If the same product is unavailable, ATHHLETICAA may offer an alternative product or another suitable resolution, subject to applicable terms.

  • Products damaged due to misuse, improper handling, or unauthorized modifications are not eligible for replacement.

6. Replacement Shipping Charges

Replacement shipping will be handled by ATHHLETICAA when the replacement is due to:

  • A manufacturing defect

  • Damage during transit

  • An incorrect product delivered by ATHHLETICAA

For other approved replacement requests, shipping charges may be borne by the customer.

7. Inspection and Approval

All replacement requests are subject to inspection and verification.

ATHHLETICAA and/or HB Gadget Technology & Solutions Pvt. Ltd. reserves the right to approve or reject a replacement request based on the condition of the product and the information provided, subject to applicable law.

8. Customer Support

For replacement-related queries, please contact us:

ATHHLETICAA
A brand owned and operated by HB Gadget Technology & Solutions Pvt. Ltd.

Registered Office

1st Floor, Mahima Apartment,
Plot No. 414, Hanuman Nagar,
Nagpur, Maharashtra – 440009

Email: sales@athletica.in
Phone: +91 7030811155 / +91 9158149111

Customer Support

Block No. 07, Krida Square,
Vidarbha Premier, Hanuman Nagar,
Nagpur, Maharashtra – 440009

Email: support@athletica.in
Phone: +91 9158149111

Support Hours:
Monday to Saturday: 10:00 AM – 6:00 PM