Privacy policy

Athletica ("we", "our", "us") values your privacy. In this Privacy Policy, we describe how we collect, use, and protect your information through our website and services.

Information We Collect:

  • Full name, phone number, email, and address.

  • Information on ordering, payment, and delivery
  • Device, browser, IP address, usage data
  • Communications with customer support

How We Use Your Information:

  • To process orders, payments, deliveries, returns, and refunds.

  • To provide customer support and service updates
  • To personalize your Shopping Experience
  • To enhance our platform and prevent fraud
  • To comply with the law and with regulations

Information Sharing:

We may share your information with the following:

  • Vendors and delivery partners

  • Payment gateways and service providers
  • Legal or government authorities, if so demanded
  • We do not sell your personal data.

Cookies:

Cookies are used to offer you better site functionality and user experience. You can set your browser to turn off cookies.

Data Security:

We follow reasonable security practices to protect your information. However, no system is completely secure.

Your Rights:

You can access, update, or request deletion of your personal information and opt out of marketing communications.

Policy Changes:

This policy may be updated from time to time. Changes will be posted on this page.

Contact Us:

For any queries on privacy, please contact:

Athletica Support:

1. Shipping Options:

All orders will be dispatched only through registered domestic courier partners. The selection of the courier is at the discretion of ATHELETICA.

2. Dispatch Timeline:

Orders are shipped out within 2 to 5 working days upon confirmation of the order. Dispatch time schedules could vary depending on sales or peak season.

3. Estimated Delivery Time:

  • Metro cities: 3-5 working days
  • Non-metro Areas: 5-8 working hours
  • Rural areas: 7 to 10 working days

4. Shipping Charges:

The cost of shipping, if applicable, will be provided. Shipping charges cannot be refunded.

5. Order Tracking:

The tracking information will be sent through email/SMS once the order has been dispatched.

6. Delivery Responsibility:

An order can be delivered to any address provided at the time of placing an order. ATHELETICA shall not assume responsibility in the event of delays in delivery by courier companies or any inaccuracies in the delivery addresses.